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Course Outline
Anatomy of conflicts
- definitions
- outcome of conflicts
- negotiation theories and concepts
- argumentation theory,
- decision analysis,
- behavioral analysis,
- face negotiation theory,
- game theory,
- consensus building,
- strategic barging,
- discernment
Personality types
- persuasion
- positive
- patience
- inter-personal relationship
- assertiveness
- self-confidence
- communicative
- emotional intelligence
- body language
Leadership styles
- strategic
- transformative
- visionary
- democratic
- affirmative
Conflict resolution process
- opening the negotiation
- handling opposition/questions
- exchanging information
- effective communication
- maintain good relationship
- bargain and trade wants
- close in a timely and settling manner
- create win-win situations
Key conflict resolution skills
- effective speaking
- listening
- attitude
- respect
- care
- assertiveness
- self-confidence
- patience
- persistent
- creativity
- critical thinking
- problem solving
- empathy
- fairness
- openness
- commitment
Requirements
There are no specific requirements needed to attend this course.
14 Hours
Testimonials (4)
melakukan latihan, saling belajar, bertemu rekan kerja secara virtual dalam kelompok kecil dan besar
Gergely Csuti - BioLife Plazma Hungary Kft. / Sanaplasma Kft.
Course - Conflict Resolution, Assertiveness and Self Confidence
Machine Translated
Suasana yang diciptakan oleh instruktur sangat ramah dan informal sehingga sangat membantu komunikasi.
Endre Szuchovszky - BioLife Plazma Hungary Kft. / Sanaplasma Kft.
Course - Conflict Resolution, Assertiveness and Self Confidence
Machine Translated
Itu interaktif, menarik dan menginspirasi.
Adrienn Vargáné Rácz - BioLife Plazma Hungary Kft. / Sanaplasma Kft.
Course - Conflict Resolution, Assertiveness and Self Confidence
Machine Translated
keseimbangan yang baik antara teori dan praktik
Ákos Hegyi - BioLife Plazma Hungary Kft. / Sanaplasma Kft.
Course - Conflict Resolution, Assertiveness and Self Confidence
Machine Translated