Comprehensive Dynamics 365 for Business Operations Training Course

Microsoft Dynamics 365 is a cloud based CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) hybrid.

This instructor-led, live training (online or onsite) is aimed at business analysts who wish to optimize marketing and sales processes with Microsoft Dynamics 365.

By the end of this training, participants will be able to:

• Use the different modules in Microsoft Dynamics 365 to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure different common data models such as records, segment charts, and more.
• Automate processes with Microsoft Flow integration.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Microsoft Dynamics 365 Customer Insights is a customer data platform (CDP) that helps you unify disparate data from multiple sources, gain a single view of customers, and derive intelligent insights that drive key business processes.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level IT professionals who wish to learn how to use Microsoft Dynamics 365 Customer Insights to create and manage marketing campaigns, optimize customer experiences, and deliver marketing insights. It is aligned to the MB-220 Exam, which is the certification exam for Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant.

By the end of this training, participants will be able to:

• Understand the core concepts and benefits of Microsoft Dynamics 365 Customer Insights.
• Unify, enrich, and analyze customer data using Customer Insights.
• Create and manage segments, lists, forms, pages, leads, contacts, accounts, email messages, customer journeys, events, webinars, and surveys.
• Integrate Customer Insights with other applications and services.
• Monitor and optimize marketing performance and customer satisfaction.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Course Aims

This Customer Relationship Management (CRM) course is designed for those in a sales or business development role to improve existing customer service skills and develop new techniques to enhance customers' experience.

Course Objectives:

At the end of this course you will be able to:

• Enhance existing customer service skills and develop new techniques to improve your customers’ experience
• Understand your own impact on customers and identify ways to improve it
• Understand the characteristics of ‘The Likeable Organisation’ and apply them
• Utilise a ‘toolkit’ that will enable you to build customer relationships
• Measure the importance of CRM for business success
• Identify how effective CRM will improve business performance

Learning Outcomes

At the end of this course you will:

• Have an action plan to implement on your return to work, enabling you to apply your learning with immediate effect and improve your performance in managing customer relationships
• Assess your own impact on customers and will have identified ways to improve it
• Have a “toolkit” that will facilitate the building of effective customer relationships, where the customer views you as a strategic partner
• Be able to identify how effective CRM will improve business performance

Salesforce CPQ (formerly Steelbrick CPQ) is a highly configurable “Quote-to-Cash” application built on top of the Salesforce platform and is used for efficiently generating and delivering quotes, contracts and invoices to customers.

In this instructor-led, live training, participants will learn the architecture, design and operational features that make up Salesforce CPQ as they step through the set up, configuration and maintenance of a sample Salesforce CPQ installation.

Audience

• Beginning administrators
• Consultants
• Sales OPS
• IT managers
• Power users

Format of the course

• Part lecture, part discussion, exercises and heavy hands-on practice

Odoo is an all-in-one enterprise management software that forms a full suite of solutions for various business applications including CRM, e-commerce, billing, accounting, manufacturing, warehouse and project management, and inventory.

In this instructor-led, live training, participants will learn how to use Odoo and start developing in Odoo for their organizations.

By the end of this training, participants will be able to:

• Install and configure Odoo
• Understand the fundamentals of Odoo
• Create their own Odoo module
• Integrate third party tools to Odoo
• Maximize the usage of Odoo's features

Audience

• Developers
• IT professionals

Format of the course

• Part lecture, part discussion, exercises and heavy hands-on practice

Note

• To request a customized training for this course, please contact us to arrange.

Peoplesoft adalah perangkat lunak e-bisnis oleh Oracle yang menyediakan alat untuk manajemen sumber daya manusia (HRM), manajemen hubungan pelanggan (CRM), manajemen rantai pasokan dan keuangan (FSCM), dan manajemen kinerja perusahaan (EPM).

Pelatihan langsung yang dipandu instruktur ini (online atau onsite) ditujukan untuk konsultan yang ingin mempelajari keterampilan tingkat menengah dalam mengelola aplikasi Peoplesoft.

Pada akhir pelatihan ini, peserta akan dapat:

Pelajari konsep dan arsitektur Peoplesoft. Konfigurasikan dan kelola domain server. Melacak, memecahkan masalah, dan menyetel kinerja sistem Peoplesoft.

Format Kursus

Kuliah dan diskusi interaktif. Banyak latihan dan latihan. Implementasi langsung di lingkungan lab langsung.

Opsi Penyesuaian Kursus

Untuk meminta pelatihan khusus untuk kursus ini, silakan hubungi kami untuk mengaturnya.

OpenText Exstream is a powerful Customer Communications Management (CCM) solution designed to help organizations create, manage, and deliver highly personalized and engaging customer communications across various channels, including print, email, web pages, and text messages.

This instructor-led, live training (online or onsite) is aimed at beginner-level project managers who wish to use OpenText Exstream v16 to design, implement, and manage personalized customer communications effectively.

By the end of this training, participants will be able to:

• Understand the architecture and components of OpenText Exstream v16.
• Learn to administer, operate, and deploy Exstream applications effectively.
• Design and create personalized customer communications with Exstream Design Manager.
• Navigate the OpenText Support Portal for resources, software, and ticket management.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

SAP ASE (SAP Adaptive Server Enterprise), previously known as Sybase SQL Server, Sybase DB and Sybase ASE is a relational database for businesses.

In this instructor-led, live training, participants will learn the fundamentals of SAP ASE (SAP Adaptive Server Enterprise) Database Administration as they step through the creation and deployment of a sample SAP ASE Database System.

By the end of this training, participants will be able to:

• Install and configure SAP ASE for data storage as well as transactional operations.
• Understand and use SAP ASE components, tools, and utilities.
• Integrate SAP ASE with non-SAP ASE applications.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

SAP is an ERP (Enterprise Resource Planning) software application for streamlining business processes.

This instructor-led, live training (online or onsite) is aimed at end users with no previous experience with SAP or ERP. We will demonstrate how to operate SAP's most important features to improve business processes in the areas of accounting, sales, production, human resources and finance.

By the end of this training, participants will be able to:

• Understand the concepts behind Enterprise Resource Planning.
• Understand and apply SAP's most important modules.
• Unify and streamline various key business processes within SAP's single integrated environment.
• Generate and export reports that can be used to gain valuable insights into a company's operations.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training (online or onsite) is aimed at end users with no previous SAP experience and focuses on understanding and operating SAP's Sales Order Processing and Supply Chain Management modules.

By the end of this training, participants will be able to:

• Understand the concepts behind two of SAP's most popular modules: Sales Order Processing and Supply Chain Management.
• Use SAP to unify and streamline the Sales Order Process.
• Understand and apply SAP's Supply Chain Management module to logistic operations within an organization.
• Generate and export reports that can be used to gain valuable insights into a company's operations.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

SAP FICO (Financial Accounting and Controlling) is SAP's central module for storing financial transactions data.

This instructor-led, live training (online or onsite) is aimed at SAP power users who wish to learn the consulting skills to implement and configure SAP FICO within an organization.

By the end of this training, participants will be able to:

• Install SAP FICO and related sub-modules.
• Gather business requirements and define an organization's structure.
• Configure SAP FI and CO modules to manage the financial transactions within an organization.
• Improve an organization's processes and uncover opportunities for optimizing workflow and reducing costs.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• This course is NOT aimed at the SAP FI Certification exam. It is practical in nature and is designed to get users up and running quickly with SAP to begin applying to organizational problems.
• To request a customized training for this course, please contact us to arrange.

SAP Human Capital Management (HCM) is one of the main SAP modules and is used to organize and manage human resource processes within an enterprise. 

This instructor-led, live training (online or onsite) is aimed at persons who wish to implement and configure SAP HCM Core Modules based on their organization's business requirements as well as on SAP Best Practices.

By the end of this training, participants will be able to:

• Install SAP HCM and related modules.
• Gather business requirements and define appropriate HCM structures.
• Configure SAP HCM modules.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.
• Course Customization Options

Course Customization Options

• This course is NOT aimed at the SAP HCM Certification exam. It is practical in nature and is designed to get users up and running quickly with SAP to begin applying to organizational problems.
• To request a customized training for this course, please contact us to arrange.

UIPath is a software platform for automating business processes that are usually done manually and repetitively by humans. SAP has a number of processes, tasks and interfaces that are well suited for software robot automation provided by UIPath.

This instructor-led, live training (online or onsite) is aimed at SAP power users and consultants who wish to create, deploy and manage software robots to automate repetitive human tasks in SAP.

By the end of this training, participants will be able to:

• Install and configure UIPath on both the server and client.
• Identify tasks that are suitable for automation with software robots.
• Understand how UIPath differs from other automation tools.
• Test and deploy UIPath software robots to automate tedious and time-consuming tasks in SAP.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

SAP HANA is a hardware and software based in-memory database and platform.

This instructor-led, live training (online or onsite) is aimed at data analysts who wish to use SAP HANA to capture data from diverse data sources for fast processing and analysis.

By the end of this training, participants will be able to:

• Understand SAP Hana in-memory database
• Accelerate access to company data
• Model data in an SAP Hana database
• Carry out real-time analytics on large amounts of continuously changing data.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

SAP S/4 HANA (S/4Hana) is SAP's next generation business suite and is built on SAP's in-memory HANA database platform.

This instructor-led, live training (online or onsite) is aimed at functional consultants who wish to set up, migrate and manage the SAP S/4 HANA Business Suite.

By the end of this training, participants will be able to:

• Install and configure SAP S/4 Hana on premise or in the cloud.
• Understand SAP S/4 Hana architecture and capabilities
• Migrate from existing versions of SAP Business Suite to to SAP S/4 Hana
• Understand how security is implemented in SAP S/4 Hana
• Improve mobility of SAP applications using SAP Fiori
• Test, debug and deploy SAP S/4 Hana to production
• Explore how SAP S/4 can be integrated with SAP S/4 Cloud to provide a comprehensive enterprise solution.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.