Course Outline

Introduction to ChatGPT

  • What is ChatGPT and how does it work?
  • Overview of ChatGPT for customer service

Enhancing Customer Interactions

  • Using ChatGPT to provide personalized customer support
  • Leveraging ChatGPT for efficient ticket handling and issue resolution
  • Implementing ChatGPT for multilingual support

Developing ChatGPT-powered Chatbots

  • Designing conversational flows and user experiences
  • Training chatbots to handle common customer inquiries
  • Integrating ChatGPT-powered chatbots into existing customer service systems

Automation and Efficiency

  • Automating repetitive tasks and inquiries with ChatGPT
  • Streamlining customer service workflows with ChatGPT
  • Implementing proactive customer engagement using ChatGPT

Best Practices for ChatGPT in Customer Service

  • Ensuring consistent and accurate responses with ChatGPT
  • Addressing privacy and security considerations
  • Monitoring and evaluating ChatGPT performance and customer feedback

Ethical Use of ChatGPT in Customer Service

  • Avoiding biases and promoting inclusivity in customer interactions
  • Transparency and disclosure when using ChatGPT-powered systems
  • Exploring ethical considerations and responsible AI use in customer service

Future Trends and Developments

  • Emerging advancements in ChatGPT and customer service
  • Implications of AI in the future of customer support
  • Opportunities for innovation and growth in customer service with ChatGPT

Summary and Next Steps

Requirements

  • Basic computer experience
  • Familiarity with customer service principles and practices

Audience

  • Customer service representatives
  • Customer support managers
  • Call center agents
  • Customer experience professionals
 14 Hours

Number of participants


Price per participant

Open Training Courses require 5+ participants.

Testimonials (5)

Saya sangat menghargai cara pelatih menyajikan semua materi. Saya memahami semuanya meskipun Finance bukan bidang saya, dia memastikan bahwa setiap peserta berada di halaman yang sama sambil tetap memperhatikan waktu yang tersisa. Latihan ditempatkan pada interval yang baik. Communication dengan peserta selalu ada. Materi sempurna, tidak terlalu banyak, tidak terlalu sedikit. Dia menjelaskan dengan sangat baik topik-topik yang lebih rumit sehingga dapat dipahami oleh semua orang.

Diana
Course - ChatGPT for Finance

Machine Translated

Pokok bahasan dan cara penyajiannya.

Mark Mackintosh - IUM Insurance
Course - ChatGPT for Executives

Machine Translated

Saya suka cara Sonia berinteraksi dengan audiens, dia membuat webinarnya hidup dan tidak membosankan seperti webinar lainnya. Saya juga terkejut dengan ChatGPT dan sangat terkesan.

NURUL FARIHAH BINTI ABD MALEK - HRD CORP
Course - ChatGPT for Accounting

Machine Translated

bulding the case of an integration of chatgpt for HR purpose

Clelia - Proximus
Course - ChatGPT for Human Resources

Practical examples in Insurance

Viren - Hollard Insure
Course - ChatGPT

Upcoming Courses (Minimal 5 peserta)

ChatGPT for Customer Service

2025-07-07 09:30
14 hours
The City Tower
40300000 IDR (Online)
40305454 IDR (Classroom)

ChatGPT for Customer Service

2025-07-21 09:30
14 hours
Centennial Tower
40300000 IDR (Online)
40305454 IDR (Classroom)

ChatGPT for Customer Service

2025-08-04 09:30
14 hours
Grand Slipi Tower
40300000 IDR (Online)
40305454 IDR (Classroom)

ChatGPT for Customer Service

2025-08-18 09:30
14 hours
The City Tower
40300000 IDR (Online)
40305454 IDR (Classroom)

ChatGPT for Customer Service

2025-09-01 09:30
14 hours
Centennial Tower
40300000 IDR (Online)
40305454 IDR (Classroom)

ChatGPT for Customer Service

2025-09-15 09:30
14 hours
Grand Slipi Tower
40300000 IDR (Online)
40305454 IDR (Classroom)

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Related Categories

Category for ChatGPT
ChatGPT