Course Outline
Introduction to SAP ISU
- Overview of SAP ISU and its role in the utilities industry
- Key features and benefits of SAP ISU
- Industry-specific challenges and trends
SAP ISU Architecture and Navigation
- SAP ISU system architecture
- Navigation and user interface in SAP ISU
- Role-based access and security considerations
Customer Information System (CIS)
- Managing customer master data
- Customer interactions and service requests
- Billing and invoicing processes
Meter Data Management (MDM)
- Meter data collection and processing
- Smart meter integration
- Data validation and estimation
Energy Data Management (EDM)
- Energy consumption data management
- Demand-side management
- Energy efficiency reporting
Device Management (DM)
- Managing utility infrastructure
- Maintenance and asset management
- Device data integration
Billing and Invoicing
- Tariff structures and rate determination
- Bill calculation and invoice generation
- Payment processing and collections
Customer Service
- Handling customer inquiries and complaints
- Service orders and field service management
- Customer self-service portals
Reporting and Analytics
- SAP ISU reporting tools and dashboards
- Custom reporting and analytics
- Data-driven decision-making
Integration with Other SAP Modules
- Integration with SAP Financial Accounting (FI) and Controlling (CO)
- Integration with SAP Customer Relationship Management (CRM)
- Third-party system integration
Regulatory Compliance
- Compliance with industry-specific regulations and standards
- Audit trails and documentation
Summary and Next Steps
Requirements
- Basic understanding of the utilities industry
- Familiarity with SAP concepts
Audience
- IT professionals
- Utility managers
- SAP consultants
Testimonials (3)
I appreciated the clear structure of the training and the way the material was presented in an organized manner. It made it easier to follow and understand the key points.
Verified Client
Course - Mastering On-Premise SAP Fiori Development
The trainer was very good, he knew the subject well and know how to explain to us any questions we had and that helped us a lot.
Dirman Ionut - HELLA Ghiroda
Course - SAP PM Fundamentals to Advanced
I was very impressed with the trainers preparation. As he went along he kept going back over the subjects that he had covered
