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Remedy IT Service Management (ITSM)

 21 Hours
Pelatihan langsung yang dipimpin instruktur di Indonesia (online atau di lokasi) ditujukan untuk profesional TI tingkat menengah yang ingin menggunakan dan mengelola Suite Layanan TI Perbaikan Management secara efektif untuk manajemen insiden dan masalah. Pada akhir pelatihan ini, peserta akan mampu:
  • Memahami arsitektur dan komponen BMC Remedy ITSM.
  • Konfigurasikan dan sesuaikan formulir, alur kerja, dan aplikasi dalam Remedy.
  • Menerapkan praktik manajemen insiden dan masalah yang efektif.
  • Kelola proses perubahan dan rilis secara efisien untuk meminimalkan risiko.
  • Manfaatkan manajemen aset BMC Remedy untuk manajemen siklus hidup aset yang komprehensif.
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IT Operations Analytics

 7 Hours
IT Operations Analytics (ITOA) is an approach for retrieving, analyzing, and reporting data for IT operations. ITOA is also known as "advanced operational analytics" or "IT data analytics". This instructor-led, live training (online or onsite) is aimed at managers who wish to apply ITOA practices to measure, analyze and ultimately improve the performance of their IT operations. By the end of this training, participants will be able to:
  • Apply big data analytics technologies and practices to large datasets generated within an IT department.
  • Discover complex patterns in large volumes of IT system availability and performance data.
  • Process and analyze data to gain business insights into issues and opportunities.
  • Increase revenue and reduce costs.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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