Explore Our Courses

AppDynamics

14 Hours
AppDynamics is a powerful application performance management (APM) and IT operations analytics (ITOA) tool that provides real-time monitoring and analytics for applications and infrastructure. This instructor-led, live training (online or onsite) is aimed at intermediate-level IT operations professionals who wish to effectively implement and leverage AppDynamics for optimal application performance monitoring and management. By the end of this training, participants will be able to:
  • Understand the core concepts and capabilities of AppDynamics.
  • Monitor applications, analyze performance metrics, and identify bottlenecks.
  • Utilize AppDynamics for troubleshooting and improving application performance.
  • Configure and manage user-defined transaction snapshots and business transactions.
  • Create and interpret reports and dashboards for stakeholder communication.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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ServiceNow HR Service Delivery (HRSD)

14 Hours
ServiceNow HR Service Delivery (HRSD) is a platform designed to streamline and automate various HR processes within an organization. It provides HR departments with the tools needed to manage employee requests, automate workflows, and provide a self-service portal for employees to access HR services and information. This instructor-led, live training (online or onsite) is aimed at beginner to intermediate-level HR professionals who wish to have a comprehensive understanding of ServiceNow HRSD to effectively utilize the platform to streamline HR processes, improve employee self-service, and enhance overall HR service delivery. By the end of this training, participants will be able to:
  • Understand the fundamentals of the ServiceNow platform and its role in HR service delivery.
  • Design and create an employee-centric self-service portal.
  • Create and optimize HR workflows for various HR processes.
  • Utilize HRSD reporting tools to track and analyze HR data.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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New Relic: Optimizing Cloud Performance

35 Hours
Pelatihan langsung yang dipimpin instruktur di Indonesia (online atau di lokasi) ditujukan untuk teknisi devOps, pengembang, dan profesional TI tingkat menengah yang ingin memanfaatkan New Relic untuk pemantauan komprehensif dan optimalisasi infrastruktur dan aplikasi cloud mereka. Pada akhir pelatihan ini, peserta akan mampu:
  • Siapkan dan konfigurasikan New Relic untuk fungsi AWS Lambda dan kontainer Docker.
  • Memahami dan menerapkan praktik terbaik untuk memantau layanan mikro.
  • Memanfaatkan fitur New Relic untuk mendapatkan wawasan tentang kinerja aplikasi dan mengidentifikasi hambatan.
  • Kelola waktu secara efektif dalam menangani dan menyelesaikan kegagalan aplikasi.
  • Kembangkan strategi untuk mempertahankan kinerja dan ketersediaan aplikasi yang tinggi.
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Application Performance Management (APM) - Focused on the Dynatrace® Software Product

21 Hours
Application Performance Management (APM) is the monitoring and management of performance and availability of software applications. Dynatrace is a tool for monitoring applications and infrastructure in real-time in an enterprise environment. This instructor-led, live training (online or onsite) is aimed at engineers who wish to use the Dynatrace® software product to efficiently diagnose their organization's applications, services and infrastructure across different platforms and hardware. By the end of this training, participants will be able to:
  • Install and configure Dynatrace.
  • Understand the concepts behind Application Performance Management (APM).
  • Monitor, optimize, and scale applications on-premise and in the cloud.
  • Monitor the health of an organization's network, hardware and software.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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ServiceNow for Developers

35 Hours
ServiceNow is a cloud based workflow product for defining, structuring, managing, and automating assets and services. Incorporating scripting in the ServiceNow platform provides the ability to create custom applications, advanced customization, ServiceNow APIs, and more. This instructor-led, live training (online or onsite) is aimed at web developers who wish to develop and script on the ServiceNow platform. By the end of this training, participants will be able to:
  • Master server side scripting and client side scripting in ServiceNow.
  • Understand when and where to script in ServiceNow.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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ServiceNow Application Portfolio Management (APM)

28 Hours
ServiceNow is a software platform for managing IT Services.  ServiceNow Application Portfolio Management (APM) is a tool for evaluating and optimizing an organization's on-premises and cloud-based applications and services. This instructor-led, live training (online or onsite) is aimed at IT administrators who wish to use ServiceNow APM to automate the process of evaluating and optimizing their organization's software and services. By the end of this training, participants will be able to:
  • Set up APM within ServiceNow.
  • Understand how APM fits within the ServiceNow ecosystem.
  • Generate comprehensive metrics to measure the business benefits of an organization's applications.
  • Evaluate IT costs for different business units within the organization.
  • Optimize inventories of software applications to achieve business objectives.
  • Make informed decisions on whether to invest, sustain, or replace applications.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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ServiceNow Discovery Fundamentals

28 Hours
ServiceNow Discovery is an IT Operations Management (ITOM) software application that scans an organization's network (private, public cloud, etc.) to identify the hardware and software connected to the network, their configurations, database connections, relationships and dependencies, etc. This instructor-led, live training (online or onsite) is aimed at IT professionals who wish to use ServiceNow Discovery to simplify the process of identifying, tracking and diagnosing an organization's IT infrastructure. By the end of this training, participants will be able to:
  • Understand the concepts and benefits of credential-less discovery.
  • Install and configure the servers needed to scan a network.
  • Efficiently identify a company's Linux machines, Windows machines, network devices, software applications and databases.
  • Uncover waste in hardware usage, avoid software license compliance penalties, and prevent software disruption and downtime.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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ServiceNow for End Users

7 Hours
ServiceNow is a cloud based platform for automating IT business management. ServiceNow takes a software-as-a-service approach, providing technical management support for the IT operations of corporations. This instructor-led, live training (online or onsite) is aimed at users who wish to use ServiceNow to manage business operations and services. By the end of this training, participants will be able to:
  • Implement basic configurations in ServiceNow.
  • Generate and maintain reports.
  • Successfully navigate the ServiceNow interface.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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ServiceNow for Administration

14 Hours
ServiceNow is a cloud based workflow product. ServiceNow takes a software-as-a-service approach, providing technical management support for the IT operations of corporations. This instructor-led, live training (online or onsite) is aimed at system administrators who wish to implement digital workflows for an enterprise using ServiceNow. By the end of this training, participants will be able to:
  • Master basic configurations in ServiceNow.
  • Migrate customizations from instances through update sets.
  • Understand and apply admin activities in ServiceNow.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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Sentry Application Monitoring

14 Hours
Sentry is an open-source application monitoring platform that allows developers to identify issues in real-time. This instructor-led, live training (online or onsite) is aimed at developers who wish to integrate the Sentry platform with their application to monitor and resolve problems in production. By the end of this training, participants will be able to:
  • Install and configure Sentry.
  • Understand how "full stack error monitoring" works.
  • View the actual code in error reports for quick identification of a bug.
  • Get a bird's eye view of multiple applications in a single view.
  • See the entire context behind application errors -- software, environment, and users.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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Application Performance Management (APM) with New Relic

28 Hours
Application Performance Management (APM) is the monitoring and management of performance and availability of software applications. This instructor-led, live training (online or onsite) is aimed at engineers who wish to use New Relic to measure, track, report and repair web application issues as experienced by end-users in real-time. By the end of this training, participants will be able to:
  • Install and configure New Relic agents on application hosting servers and end-user clients.
  • Detect and diagnose complex application performance issues.
  • Maintain high levels of web application service availability.
  • Identify and repair faulty APIs that slow down the performance of an application.
  • Accurately measure the response time of time-sensitive web applications and websites.
  • Monitor database operations and improve query response time.
  • Set alerts to be notified of problems in real-time.
  • Translate IT metrics into business insights to make better decisions.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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Splunk SignalFX for Infrastructure Monitoring

14 Hours
SignalFx is a real-time, cloud-based platform for monitoring infrastructure, microservices, and applications. It allows users to collect, analyze and trace issues across every component in a cloud environment. This instructor-led, live training (online or onsite) is aimed at engineers who wish to use SignalFX to monitor, manage, and troubleshoot their organization's computational resources and applications. By the end of this training, participants will be able to:
  • Use SignalFX to collect data across many areas of their infrastructure, including applications, microservices, containers, and functions.
  • Use SignalFX's visualization tools to analyze collected data.
  • Automate the response to different alerts to accelerate problem resolution.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
Read more...

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Testimonials(16)

It was very technical oriented with many examples.

Zoltán - Training360 Kft.
Course - Application Performance Management (APM) - Focused on the Dynatrace® Software Product

Trainer knowledgeable and friendly

Nurul Hafiza Lebai Puteh - Iverson Associates Sdn Bhd
Course - Application Performance Management (APM) with Dynatrace

I like the analysis path and labs work

Hamidah Abdul Rahim - Iverson Associates Sdn Bhd
Course - Application Performance Management (APM) with Dynatrace

The explanation made clear by the trainer

Davendran Sivarajah - Iverson Associates Sdn Bhd
Course - Application Performance Management (APM) with Dynatrace

The training is extremely good with the effective lab sessions. The trainer has in depth knowledge in what he was conveying.

J Malarvili Jaganathan - Iverson Associates Sdn Bhd
Course - Application Performance Management (APM) with Dynatrace

Knowledge, the rapport and the training style.

Alvin Moratalla - cxLoyalty
Course - ServiceNow for Developers

The trainer was able to introduce us to ServiceNow with better approach, so we can able to understand each courses and guided us very well if we have questions or facing difficulties with activities.

April Annie Abrenica - cxLoyalty
Course - ServiceNow for Developers

Profesionalisme dan penguasaan mata pelajaran oleh pelatih. Latihan praktisnya juga luar biasa!

Mame - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

Arnaud menguasai solusinya dengan sempurna, dia mengilustrasikan kita dengan contoh-contoh dari apa yang dia tunjukkan kepada kita. Berbagi praktik baik yang dilakukannya juga sangat dihargai. Hormati jadwal dengan istirahat pada waktu yang tepat selama 2 hari.

Stéphane - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

Pandangan / HR yang sangat konkrit dan terfokus secara fungsional: inilah yang saya lewatkan hingga saat ini dalam orientasi HRSD saya. Secara khusus, saya menghargai situasi ini dengan kasus praktis: => pembuatan tiket oleh HR -sama, yang menerima panggilan telepon. dari seorang karyawan => visi global oleh HR, melalui Agent Workspace (/now/hr/agent/home) => Dashboard HR: SLA beresiko, dll => Visi HR mengenai siklus hidup (Lifecyle Events) Selanjutnya, Arnaud mampu untuk memberi kami sejumlah saran sebagai bagian dari proyek Harmony kami (portal HR Oranye) untuk lokakarya kami dan juga untuk konfigurasinya. Terakhir, intervensi orang lain (yang sebagian besar adalah HR dari Orange, yang juga merupakan klien proyek Harmonie) membantu saya untuk lebih memahami harapan mereka.

Jean - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

teori praktis bergantian dan pedagogi pelatih

Sébastien - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

program

Nadjat - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

Very interactive and step by step process fully explained. Answered all of our questions even if it is out of the topic or subject.

Glenn Camacho - Hoegh Autoliners ROHQ
Course - ServiceNow for Administration

Reports and Performance Analytics

Rupinderjeet Singh - Blackwoods
Course - ServiceNow for Administration

He was helpful in all aspects.

Tanu Kaur - Blackwoods
Course - ServiceNow for Administration

the right amount of theory and practice

Gorman Coronel - Blackwoods
Course - ServiceNow for Administration

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